Contracts

The Contract Library

Sixteen plain-English templates, A to P, for cleaners and hosts in Australia. Browse what each one is for and peek at its clause headings. Every one is a free download. Read the note below first, then fill the blanks in and make it yours.

Free to use — please read first

These templates are free, and they're a starting point, not a finished contract. They are general information only. They are not legal advice, and Strive for a Five is not a law firm.

Laws differ between states, territories and countries, they change over time, and every cleaning business and every client is different. A template can't know your situation.

Before you use, sign or send any of these documents, please have them reviewed by a qualified legal practitioner where you work. In Australia that's a solicitor or lawyer with a current practising certificate. Your state or territory law society can point you to one.

By downloading, you agree that you use the templates at your own risk and that, to the extent the law allows, Strive for a Five isn't liable for any loss that comes from using them.

Read first

Download the library (free)

Turnover and short-stay

Agreements and schedules for single properties and holiday lets.

Template A: Short-Stay Cleaning Services Agreement

The main agreement between a host and a cleaner for short-stay turnovers: the work, fees, access, damage, insurance, safety, cancellations and how to part ways.

Preview clauses (19)
  1. Parties
  2. The property
  3. The services
  4. Fees and invoicing
  5. GST
  6. Payment terms
  7. Access and keys
  8. Consumables, linen and equipment
  9. Damage, breakage and maintenance reporting
  10. Lost property
  11. Insurance
  12. Work health and safety
  13. Cancellations and same-day changes
  14. Confidentiality and guest privacy
  15. Independent contractor status
  16. Term and termination
  17. Disputes
  18. General
  19. Signatures

Headings only. The full wording is in the PDF.

Download PDF — free: Template A, Short-Stay Cleaning Services Agreement

Template B: Scope of Works Schedule

The attachment that spells out the work: the Strive for a Five standard, a per-room checklist, add-ons, photo evidence and re-cleans. Use it with Template A.

Preview clauses (6)
  1. The Strive for a Five standard
  2. Per-room checklist
  3. Add-ons price list
  4. Photo evidence
  5. Re-cleans and quality issues
  6. Schedule details

Headings only. The full wording is in the PDF.

Download PDF — free: Template B, Scope of Works Schedule

Template C: Subcontractor Agreement (Cleaner and Helper)

For when you bring a helper in: a subcontractor agreement between you and your helper covering the work, payment, safety and keeping the contractor relationship clear.

Preview clauses (14)
  1. Parties
  2. Background
  3. The work
  4. Payment
  5. How the work is done
  6. Independent contractor status
  7. Insurance
  8. Work health and safety
  9. Keys, access, confidentiality and guest privacy
  10. Cancellations
  11. Term and ending
  12. Disputes
  13. General
  14. Signatures

Headings only. The full wording is in the PDF.

Download PDF — free: Template C, Subcontractor Agreement (Cleaner and Helper)

Commercial and ongoing

For motels, hotels, offices and other regular, bigger jobs.

Template D: Commercial Housekeeping Agreement

For an ongoing housekeeping contract between a cleaning business and a motel, hotel or serviced apartment operator, where you clean many rooms a day with a team. Use Template A instead for a single holiday home or BnB.

Preview clauses (22)
  1. Parties
  2. The services
  3. Volume and rooms per day
  4. Service levels
  5. KPIs and room inspections
  6. Staff and supervision
  7. Uniforms and ID
  8. Chemicals, equipment and supplies
  9. Fees and invoicing
  10. Rate review and CPI
  11. Minimum notice
  12. Step-in and rectification
  13. Staff non-solicitation
  14. Insurance and work health and safety
  15. Fair work and modern slavery
  16. Term and ending
  17. Liability
  18. Confidentiality and guest privacy
  19. Keys, codes and access
  20. Disputes
  21. General
  22. Signatures

Headings only. The full wording is in the PDF.

Download PDF — free: Template D, Commercial Housekeeping Agreement

Template K: Ongoing Commercial Cleaning Services Agreement

For an ongoing contract where you clean an office, shopfront, common areas and/or accommodation for the same client, at a regular frequency. Use Template A for a single short-stay property, or Template D for a large motel or hotel team.

Preview clauses (14)
  1. Parties
  2. The premises and the services
  3. Services Schedule: areas, frequency and price
  4. Fees, invoices and payment
  5. Term and automatic renewal
  6. Price review at renewal
  7. Independent contractor relationship
  8. Access, keys and security
  9. Insurance, safety and damage
  10. Ending this agreement
  11. What happens at the end
  12. Disputes
  13. General
  14. Signing

Headings only. The full wording is in the PDF.

Download PDF — free: Template K, Ongoing Commercial Cleaning Services Agreement

Access, quotes and forms

The supporting paperwork: keys, quotes, changes, incidents and a pre-signing checklist.

Template E: Key, Access & Security Agreement

Alongside any cleaning agreement, so keys, codes and alarms are covered in writing. It protects the property owner and keeps the cleaner from being blamed for things that aren't their doing.

Preview clauses (12)
  1. Parties and property
  2. Access methods
  3. Looking after keys and codes
  4. Smart locks and lockboxes
  5. Code changes
  6. Alarms
  7. Loss, theft or suspected sharing
  8. Liability for lost keys
  9. Returning access
  10. Privacy and security
  11. Ending and disputes
  12. Signatures

Headings only. The full wording is in the PDF.

Download PDF — free: Template E, Key, Access & Security Agreement

Template F: Variation Form

Any time the scope, price, schedule or property changes during a contract, for example extra rooms, new tasks, a rate change or a new start date. Complete one form per change, sign it, and attach it to the main agreement.

Preview clauses (7)
  1. Details
  2. What is changing
  3. Description of the change
  4. Price and payment
  5. When it starts
  6. Everything else stays the same
  7. Signatures

Headings only. The full wording is in the PDF.

Download PDF — free: Template F, Variation Form

Template G: Quote / Proposal for a Turnover Service

To quote a new host or property manager for regular turnover cleans. Keep it to one page. When it's accepted by signature or email, it becomes the start of your working agreement.

Preview clauses (4)
  1. What I'll do
  2. Price
  3. How it works
  4. Accepting this quote

Headings only. The full wording is in the PDF.

Download PDF — free: Template G, Quote / Proposal for a Turnover Service

Template H: Incident & Damage Report

Straight after any damage, breakage, injury, near-miss, security issue or unusual finding at a property. Fill it in the same day, attach photos, and keep a copy. It's your evidence if there's ever a question later.

Preview clauses (10)
  1. Report details
  2. Type of incident (tick one or more)
  3. What happened
  4. Item or area affected
  5. Photos and evidence
  6. Who was there
  7. If someone was hurt
  8. Action taken
  9. Follow-up
  10. Declaration

Headings only. The full wording is in the PDF.

Download PDF — free: Template H, Incident & Damage Report

Template J: Pre-Signing Checklist, 15 Questions to Ask

Before you sign any cleaning contract, with a host, property manager, motel, hotel or agency. Take it to the meeting, tick the answers, and write down anything vague. A good client won't mind the questions.

Preview clauses (15)
  1. Who supplies the linen, towels and consumables??
  2. Who supplies the cleaning products and equipment??
  3. What exactly is a "same-day turnover"??
  4. How many rooms or properties a day, and is it guaranteed??
  5. What happens if the clean is cancelled, or guests check out late??
  6. How and when do I get paid??
  7. What insurance am I asked to hold, and what does the client hold??
  8. Is my liability limited, or is it unlimited??
  9. Is there an indemnity clause, and what does it cover??
  10. Does the contract renew automatically, and how do I leave??
  11. Can the price change, and by how much??
  12. How is quality measured, and what happens if I fail an inspection??
  13. What are the keys, codes and alarm rules, and who pays if one is lost??
  14. Am I an employee, a contractor, or something else, and who controls the work??
  15. Can I show this contract to a lawyer or adviser before signing??

Headings only. The full wording is in the PDF.

Download PDF — free: Template J, Pre-Signing Checklist, 15 Questions to Ask

Letters and notices

Calm, finished wording for the hard moments, from overdue invoices to ending a contract.

Template I: Four Letters for Hard Moments

For the awkward moments: an invoice that hasn't been paid, a final notice, ending a contract, or answering a complaint about a clean. They run from friendly to firm. Start gently and keep it kind where you can.

Preview clauses (4)
  1. Letter 1: Friendly overdue invoice reminder
  2. Letter 2: Final notice before small claims
  3. Letter 3: Notice of termination with notice period
  4. Letter 4: Response to a host disputing a clean (re-clean offer)

Headings only. The full wording is in the PDF.

Download PDF — free: Template I, Four Letters for Hard Moments

Template L: "Upon Payment of This Account" Invoice Wording

Add one of these lines to the foot of your invoices on an ongoing contract, and especially to the annual rollover invoice. It reminds the client what they signed. It doesn't create anything new.

Preview clauses (4)
  1. Variant 1: Light
  2. Variant 2: Standard
  3. Variant 3: Firm
  4. Annual rollover invoice: extra line

Headings only. The full wording is in the PDF.

Download PDF — free: Template L, "Upon Payment of This Account" Invoice Wording

Template M: Renewal Reminder Notice

Send it 30 to 60 days before each Anniversary of an ongoing contract (Template K, clause 5.5), by email and, if you like, by post as well. Keep a copy and the date sent.

Preview clauses (1)
  1. Letter / email

Headings only. The full wording is in the PDF.

Download PDF — free: Template M, Renewal Reminder Notice

Template N: Notice of Termination (Contractor)

Version 1 is for when you are ending an ongoing contract for convenience, using the notice clause. Version 2 is for ending it after a breach that wasn't fixed once you gave notice to remedy. Check the notice period and how notices must be sent in your own agreement before you send either one.

Preview clauses (2)
  1. Version 1: Termination for convenience
  2. Version 2: Termination for breach, after notice to remedy

Headings only. The full wording is in the PDF.

Download PDF — free: Template N, Notice of Termination (Contractor)

Template O: Deed of Mutual Termination and Release

When both of you agree to end a cleaning contract on a set date and want a clean, signed finish with no loose ends. A deed is a more formal agreement than a letter. Ask your legal adviser how to sign it properly for your business, as the signing steps can be different for a company, a partnership or a sole trader.

Preview clauses (11)
  1. Parties
  2. Background
  3. Agreed end date
  4. Final services
  5. Final invoice and payment
  6. Keys and property
  7. Mutual release
  8. Confidentiality
  9. No admission
  10. General
  11. Signing

Headings only. The full wording is in the PDF.

Download PDF — free: Template O, Deed of Mutual Termination and Release

Template P: Eight Replies for Awkward Client Moments

Eight letters or emails for moments when a client has the relationship, or the contract, wrong. Each one is calm and keeps the door open. Edit them so they sound like you.

Preview clauses (8)
  1. Letter 1: When a client "accepts your resignation"
  2. Letter 2: When a client tries to end the contract just after it has rolled over
  3. Letter 3: When a client treats you like staff
  4. Letter 4: Reply when a client sends a new Scope of Works
  5. Letter 5: Reply when a client wants a fixed day for an "as needed" weekly service
  6. Letter 6: Reply when you offered an exit and the client chose a different date
  7. Letter 7: Reply when a client tells you your last day and you haven't agreed
  8. Letter 8: Withdrawing an early-exit offer

Headings only. The full wording is in the PDF.

Download PDF — free: Template P, Eight Replies for Awkward Client Moments

Regional edition notes

Working outside Australia? These notes show what changes for the USA, the UK and the EU, with replacement clauses for the tax, status, insurance and governing-law parts of Template A. Each one is its own free download, so you only take the country you work in.

Each set of notes has its own cover, spelling and links page. If you work across borders, take the one for the country where the property is.

What changes by region

Every edition keeps the same clause numbers as the Australian master, so you can compare them side by side. Tap an edition to see what moves and why.

United States edition: what changesCompared with the Australian master
AU master USA edition Why
ABN EIN (business) or SSN/ITIN (sole proprietor), shown on Form W-9 The IRS collects a taxpayer ID on a W-9 before payment
GST line "Sales tax, if any, as set by state and local law" No national sales tax; most states treat cleaning differently
"Contractor" test (Fair Work / ATO) IRS common-law test, DOL economic reality test, plus state tests (some "ABC" states) Three layers of tests in the US
Public liability, workers' compensation General liability, optional bond, workers' compensation per state Different insurance names and state rules
Privacy Act 1988 State privacy laws (for example CCPA in California) and general data care No single federal privacy law for this
Australian Consumer Law note Short note only B2B contract, consumer law mostly not triggered
Small claims (state tribunals) State small claims court, limits differ by state State courts
Governing law: State/Territory Governing law: State of ____ Same idea
DD/MM/YYYY, AUD, "colour" MM/DD/YYYY, USD, US spelling ("color", "organize", "license") Local reading habits

Topic notes

Tax ID. The cleaner gives the host a completed Form W-9 before the first payment. A sole proprietor may use an SSN or ITIN, or an EIN if they have one. The edition should say "Taxpayer ID" and never print a real number in the template. See the IRS W-9 and EIN pages.

Tax forms. Hosts who pay a contractor over the IRS reporting amount generally issue a Form 1099-NEC at year end. The reporting amount has changed in recent years, so the edition says "see the IRS instructions" and does not print a dollar figure.

Sales tax. The US has no national VAT or GST. Whether cleaning is taxable depends on the state (and sometimes city or county). Some states tax certain cleaning or janitorial services, many do not. The clause says "plus any sales tax the law requires" and the notes page points to the state revenue department.

Contractor status. Three things to name in the notes: 1. The IRS looks at behavioural control, financial control and the relationship of the parties. 2. The Department of Labor's Wage and Hour Division uses an "economic reality" test under the Fair Labor Standards Act. The DOL's guidance on this has changed more than once. The edition links to the DOL page and says "check the page for the current status". 3. Several states use stricter tests (the "ABC test" in states such as California, Massachusetts and New Jersey). Reader tip: the label "independent contractor" in a contract does not decide the question by itself. That sentence is safe, widely stated, and useful.

Insurance. US terms: "commercial general liability" (CGL), "janitorial or cleaning bond" (a fidelity bond covering theft by the cleaner, bought by the cleaner or arranged by the host), "workers' compensation" (state-run rules, usually for employees), and "commercial auto" if the cleaner drives for the job. Edition note: the SBA's guide lists the common business covers.

Data protection. Cleaners see guest items, door codes, wifi details and sometimes guest names. The US edition uses a plain "keep it confidential, don't photograph guest belongings, don't share codes" clause. Some states (California is the best known) have consumer privacy laws that apply to businesses over certain size thresholds. The notes link the California AG's CCPA page as an example and say "other states have their own".

Consumer / unfair terms. This is a business-to-business service agreement, so the notes keep this short: general US consumer-protection law mostly deals with consumers. If the host is a private homeowner renting a spare room, the notes say "check your state's consumer rules".

Disputes. Small claims courts exist in every state; the dollar limit varies a lot, so the clause uses a blank. A friendly step first (talk, then written notice, then mediation) is common. Optional binding arbitration is left out of the base edition because it adds cost and complexity for small jobs.

Governing law. "State of ____" and county or parish for venue. Louisiana uses "parish". The edition has a footnote line: "Use the state where the property is."

Format. Letter size (8.5 x 11 in), MM/DD/YYYY, USD ($), US spelling throughout the edition.

Official sources behind this edition

Checked October 2026.

United Kingdom edition: what changesCompared with the Australian master
AU master UK edition Why
ABN UTR (Unique Taxpayer Reference, for self-assessment) and, if registered, VAT number HMRC identifiers
GST VAT, only if the cleaner is VAT-registered VAT threshold applies
"Contractor" test Employment status (employee / worker / self-employed). IR35 only if a company sits between cleaner and host UK has three statuses
Public liability, workers' comp Public liability (usually voluntary), employers' liability (compulsory for most employers) Different names, different rules
Privacy Act UK GDPR and Data Protection Act 2018 Guest data is personal data
Australian Consumer Law note Consumer Rights Act 2015 for consumers; Unfair Contract Terms Act 1977 for business reasonableness UK structure
Small claims County court small claims track (England and Wales); simple procedure (Scotland); separate in Northern Ireland Three legal systems
State/Territory England and Wales, Scotland or Northern Ireland Choose one
DD/MM/YYYY, AUD DD/MM/YYYY, GBP (£), UK spelling Spelling is close to Australian

Topic notes

Tax ID. A self-employed cleaner usually has a UTR from HMRC for Self Assessment. A cleaner whose turnover passes the VAT threshold must register for VAT and shows a VAT number. The GOV.UK page currently gives the threshold as £90,000 (checked October 2026). Many cleaners will not be VAT-registered, so the clause has a tick box.

VAT on services. If the cleaner is VAT-registered, VAT is added to invoices at the rate that applies. If the host is VAT-registered the host may be able to reclaim it, but that is for their accountant. The edition does not give rates; it points to GOV.UK.

Employment status. GOV.UK explains the three statuses: employee, worker and self-employed. The page says that status decides employment rights and tax. Be careful with wording: a contract label does not settle status. Acas gives employment-rights advice mainly to employees and workers, so it is not the right place for a self-employed cleaner's contract dispute. The edition does not list Acas as a dispute route. It mentions it only in the status note: "Acas is for employment-rights questions. A true self-employed contractor usually settles contract disputes another way."

IR35. IR35 (off-payroll working) is a tax rule aimed at contractors working through their own company, called a personal service company. HMRC's guidance is about clients, contractors and intermediaries. Most sole-trader cleaners are not in IR35. A cleaner who runs a limited company might be, and in some cases a small client is outside the rules. The edition puts a plain "Limited company cleaner?" box on the notes page pointing to the HMRC page, and does not say the rule applies or does not.

CIS. The Construction Industry Scheme is about construction work. The notes say "Cleaning is not normally part of CIS; see HMRC if the work includes building clean-up after construction". Keep it to one line.

Insurance. Employers' liability: the HSE page says businesses with staff will likely need liability cover for employers. Public liability is usually optional by law, but many hosts and platforms ask for it. Cleaner's insurance often bundles public liability, "care, custody and control" (cover for client's property in the cleaner's hands) and key cover. The clause uses blanks for limits. Typical wording hosts see: "£1,000,000 public liability". Leave the figure blank so the reader chooses.

Data protection. The host and the cleaner both handle guest information. UK GDPR applies to personal data. Examples: guest names on a booking sheet, door codes tied to a stay, photos of the room with personal items in them. The ICO's UK GDPR page is the official hub. A cleaner may or may not need to pay the ICO's data protection fee. The edition says "check the ICO website" and does not decide.

Consumer / unfair terms. The Consumer Rights Act 2015 covers contracts between a trader and a consumer. A contract between a self-employed cleaner and a business host is usually business-to-business, and the Unfair Contract Terms Act 1977 asks whether certain exclusion terms are reasonable. If the host is a private person letting a home and acting as a consumer, different rules may apply. The edition includes a plain-English "reasonable" liability cap rather than an aggressive one, and a note: "Terms that try to exclude liability for death or personal injury caused by negligence do not work under UCTA s.2." (statement drawn from the official legislation page).

Late payment. The Late Payment of Commercial Debts (Interest) Act 1998 gives a statutory interest right on late business-to-business payment. The edition mentions the Act by name in the notes and keeps the clause generic: "interest as the law allows".

Disputes. England and Wales: money claims go through the county court (online claim), and small claims track is for lower-value claims. Scotland: simple procedure in the sheriff court. Northern Ireland: small claims in the county court. GOV.UK has the money-claim guide. Mediation first is a good habit, not a requirement.

Governing law. Choose one: "the law of England and Wales", "the law of Scotland" or "the law of Northern Ireland". The edition has three tick boxes so one PDF covers all three.

Format. A4 paper, DD/MM/YYYY, £ (GBP), UK spelling.

Official sources behind this edition

Checked October 2026.

European Union edition: what changesCompared with the Australian master

The EU does not have one national contract law for service agreements, so this edition is a framework edition: the base text, plus a "pick your country" box. The notes page should say plainly: "The EU sets some shared rules (GDPR, VAT structure, the Platform Work Directive). Your country sets the rest. Check your national tax and labour authority before you sign." Later, popular countries (Ireland, Germany, France, Spain, Italy, Netherlands) can get their own editions.

AU master EU edition Why
ABN National tax number plus VAT identification number (if registered) Each member state issues its own
GST VAT at the member state's rate, or small-business exemption VAT is EU-wide in structure, national in detail
"Contractor" test National employment-status tests; Platform Work Directive if a digital platform is involved No single EU test
Public liability, workers' comp Civil liability insurance, plus national social-insurance rules Names and rules vary
Privacy Act GDPR Same rules across the EU
Australian Consumer Law note Unfair Terms Directive (consumer contracts only) Mostly B2C
Small claims National small-claims routes; European Small Claims Procedure for cross-border claims up to EUR 5,000 Cross-border option
State/Territory Law of a named member state Choose one
AUD, DD/MM/YYYY EUR, DD/MM/YYYY (written as day month year) Local habits

Topic notes

Tax ID. Each cleaner uses their national tax number. If VAT-registered, they use a VAT identification number (the country prefix plus digits). The clause has blanks for both.

VAT on services. The EU sets the VAT framework, and member states set rates within EU limits (the Your Europe page says the standard rate cannot be below 15%). Each country has its own small-business exemption, and the thresholds differ. The edition does not print a rate. It points to the Commission's VAT pages and says "ask your national tax authority". Cross-border B2B services can bring the reverse-charge idea. Leave that to the VAT pages and the cleaner's accountant.

Contractor status. There is no single EU-wide test. Each member state uses its own. Typical ideas include control, integration into the host's business, who supplies tools, and whether the person can send a substitute. The edition says "the label in the contract does not decide it". Directive (EU) 2024/2831 on improving working conditions in platform work sets rules for people working through digital labour platforms, including a presumption of employment in some situations, and member states must bring it into national law by December 2026. It matters here because some cleaners find work through booking platforms. The notes should say "if you find work through an app or platform, read the Directive summary and your national rules".

Insurance. Civil liability insurance (often called "responsabilité civile" or "Haftpflicht" locally) is the closest equivalent to public liability. Some countries require certain business insurance, many do not. The clause uses plain blanks and asks the reader to check national rules. Employers' insurance and social contributions are national.

Data protection. GDPR applies. Guest data such as names, booking details, door codes and photos is personal data. The edition gives a short confidentiality and data clause. If the cleaner is mostly just a visitor to the property with no records of their own, the clause says so. The Commission's page for businesses and organisations is the official starting point.

Consumer / unfair terms. The Unfair Terms Directive (93/13/EEC) is about contracts between traders and consumers. A cleaner-to-host agreement is normally business-to-business, so it generally does not apply, but some member states extend similar fairness rules to small businesses or to individuals. The notes say "check your country". If the host is a private person acting as a consumer, other rules may apply.

Disputes. National courts first. For a cross-border money claim up to EUR 5,000, the European Small Claims Procedure exists (see European e-Justice). Note on the ODR platform: the EU's Online Dispute Resolution platform was discontinued on 20 July 2025 (Regulation (EU) 2024/3228). Older templates still say "you can use the EU ODR platform", so the edition must not include that wording. The Commission's relocation page lists national consumer dispute bodies instead, but those are mainly for consumer disputes.

Governing law and language. Choose a member state's law, and the courts of that state. For cross-border agreements, EU rules on applicable law exist (the Rome I Regulation). The edition keeps it simple by asking the parties to pick the country where the Property is. Language: the English edition is a reference text. If the parties use another language, add a clause saying which version prevails.

Format. A4, DD/MM/YYYY, EUR, UK-style spelling ("organise", "licence" as noun) since EU English documents commonly follow British forms. Use the euro sign before or after the amount as the local habit; the template uses EUR before the number to avoid confusion.

Official sources behind this edition

Checked October 2026.

Read before you sign

These are the official Australian pages the master edition points to. They explain the topics, and they don't replace advice for your situation.